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Privacy Policy


Last updated: March 03, 2026


This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.


Interpretation and Definitions


Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to HighGate Guesthouse.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • Country refers to: South Africa

  • Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.

  • Personal Data (or "Personal Information") is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.

  • Website refers to HighGate Guesthouse, accessible from https://highgateguesthouse.co.za/.

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Collecting and Using Your Personal Data


Types of Data Collected


Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City


Usage Data

Usage Data is collected automatically when using the Service. This may include information such as Your Device's IP address, browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.


Tracking Technologies and Cookies

We use Cookies and similar tracking technologies (beacons, tags, and scripts) to track the activity on Our Service and store certain information.

  • Necessary / Essential Cookies: These are essential to provide You with services available through the Website.
  • Cookies Policy / Notice Acceptance Cookies: These identify if users have accepted the use of cookies.
  • Functionality Cookies: These allow Us to remember choices You make, such as login details or language preferences.


Use of Your Personal Data


The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service.
  • To manage Your Account.
  • For the performance of a contract.
  • To contact You via email, phone, or SMS.
  • To provide You with news, special offers, and general information.
  • To manage Your requests.
  • For business transfers or other purposes like data analysis and usage trends.


Retention of Your Personal Data


We apply different retention periods to different categories of Personal Data:

  • User Accounts: Duration of account relationship plus up to 24 months.
  • Support Data: Up to 24 months from ticket closure.
  • Usage Data/Analytics: Up to 24 months from the date of collection.


Delete Your Personal Data


You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. You may update, amend, or delete Your information at any time by signing in to Your Account or contacting Us directly.


Security of Your Personal Data


The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.


Children's Privacy

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16.


Contact Us

If you have any questions about this Privacy Policy, You can contact us: